Creating Great Donor Experiences

Tom’s post Designing a Customer-Centric Organization triggered a number of valuable comments from readers. I especially note Tom Ahern’s channeling of Mark Phillips insight, “The only thing worth a damn is the donor experience.” Then Ahern added, “And that experience has many parts worth considering.” One of our goals in the Good Enough Is Not Good Enough series (Part 1 here; Part 2 here) is to explore those “many parts worth considering”. Consequently, this Agitator along with Kevin Schulman and Josh Whichard of DonorVoice will host two webinars focusing on key elements of the donor experience where

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